SUPPORT CENTER
STATUS: AVAILABLE
SECTION: SUPPORT

Support & Help

[ASSISTANCE]

Fast, comprehensive support when you need it.

Access documentation, video tutorials, and direct support from our team. We're committed to helping you get the most from Augury with quick response times and thorough assistance.

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Response Time
<2h
Avg. first response
Satisfaction
98%
Customer rating
Availability
24/7
Help center access
Support Channels
Help Center
Video Tutorials
Email Support
Live Chat
API Documentation
Community Forum

Browse Help Topics

Find quick answers organized by category

Getting Started
4 articles
  • Creating your account
  • Connecting data sources
  • Your first prediction
  • Understanding results
Using Predictions
4 articles
  • How to ask questions
  • Interpreting confidence levels
  • Understanding reasoning
  • Tracking outcomes
Data & Privacy
4 articles
  • What data we collect
  • How to disconnect sources
  • Deleting your data
  • Privacy controls
Billing & Plans
4 articles
  • Upgrading/downgrading
  • Cancellation
  • Refunds
  • Enterprise pricing
Troubleshooting
4 articles
  • Connection issues
  • Prediction errors
  • Account access
  • Technical problems

Video Tutorials

Learn at your own pace with our comprehensive video library

12 minutes
Quick Start
5 videos, 2-3 min each
1Welcome & Overview
2Connect Your First Data Source
3Ask Your First Question
4Understand Your Prediction
5Track Your Decision
75 minutes
Deep Dives
10 videos, 5-10 min each
1The Ontology Explained
2How Predictions Work
3Improving Accuracy
4Advanced Features
5Business Use Cases
+5 more videos
80 minutes
Domain-Specific
8 videos, 8-12 min each
1Restaurant Forecasting Masterclass
2Bar Inventory Optimization
3Sports Facility Optimization
4Career Decision Framework
5Relationship Predictions
+3 more videos

Contact Support

Support that scales with your needs

Basic
Free Plan
Support tier details
  • Email support only
  • 48-hour response time
  • Help center access
  • Community forum
Standard
Personal Plan
Support tier details
  • Email + chat support
  • 24-hour response time
  • Help center + videos
  • Community forum
Priority
Professional Plan
Support tier details
  • Email + chat + phone
  • 12-hour response time
  • Priority queue
  • All resources
Premium
Business Plan
Support tier details
  • Dedicated support manager
  • 4-hour response time
  • Direct phone/Slack
  • All resources + custom training
Elite
Enterprise Plan
Support tier details
  • Dedicated account team
  • 1-hour response time (24/7)
  • Named support engineer
  • On-site training available

System Status

Real-time platform health and uptime metrics

All Systems Operational
Last updated: 2 minutes ago
Healthy
API Status
99.99% uptime
operational
Prediction Engine
99.97% uptime
operational
Data Connections
99.95% uptime
operational
Web Application
99.98% uptime
operational
Mobile App
99.96% uptime
operational
Uptime Metrics
Historical reliability data
99.98%
Current Month
0 incidents
99.97%
Last 30 Days
1 incidents
99.96%
Last 90 Days
2 incidents
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